[rev_slider alias="functional-knowledge"]
![112](/wp-content/uploads/2016/03/112-e1458684141147.png)
Distribution models
Customer experience
Mobile banking
Big data
![114](/wp-content/uploads/2016/03/114-e1458684232924.png)
New products / markets
Mangement of innovation
Customer segmentation
Sales efficiency
Identifying and setting up partnerships
External growth (due diligence, synergy assessment…)
![](http://valuequest-consulting.com/wp-content/uploads/2016/03/Fotolia_94276127_S.jpg)
![113](/wp-content/uploads/2016/03/113-e1458684372132.png)
Impact assessment
Adjustment of norms and operational processes
Implementation
![115](/wp-content/uploads/2016/03/115-e1458684510442.png)
Adjustment of systems
Operational change
Managerial change
Post-merger integration
![111](/wp-content/uploads/2016/03/111-e1458684532244.png)
Organisation & processes
Shared services, outsourcing, offshoring
Straight Through Processing
Purchasing management
Lean management
Monitoring and MIS