Posts By: Michel C.

After a phase of euphoria, the fintech sector has entered a period of maturity, refocusing on the fundamentals of customer value, growth, and profitability. Nevertheless, the role of fintechs as a catalyst for change in financial services is undeniable, reinforcing the need for established players in banking and insurance to capitalize on this new competition.… Continue reading →

    The bot as a powerful tool to improve customer service and operational efficiency   The competitive battle in the banking sector is now being played out on the customer relationship. The neo-banks are succeeding in winning over millions of customers, notably because they offer a fluid digital experience with a state-of-the-art mobile application… Continue reading →