Should retail banks be afraid of Coronavirus?
The health crisis that we have been experiencing since the beginning of the year has had and will have serious consequences on the activity of French companies. Retail banks are no exception to the rule: forced closure of branches and customer relations centres, difficulties in reaching advisers, a steep fall in consumer credit, postponement of real estate projects, delays in transactions processing… What will be the consequences of this health crisis for banking institutions? Do the principles of “physical distancing” now also apply to the way the French people conceive of their relationship with their bank?
ValueQuest conducted a survey among a large panel of individual clients to see how their needs ans expectations towards their bank have evolved ver the last few months…