What comes next for banks after crypto market turmoil?

  With cryptocurrencies weathering a big storm, it may seem delicate to analyze this market without falling into the stereotypes about an inevitable crash or the dangers of uncontrollable mechanisms implemented on some of the so-called “stablecoins”. There is a lot of talk about the speculative madness that is dragging millions of investors into an… Continue reading

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The new weapon for banks to win the customer experience battle!

    The bot as a powerful tool to improve customer service and operational efficiency   The competitive battle in the banking sector is now being played out on the customer relationship. The neo-banks are succeeding in winning over millions of customers, notably because they offer a fluid digital experience with a state-of-the-art mobile application… Continue reading

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Retail banking must undertake its revolution

France is the Europe’s leading country …   With nearly de 36,000 bank branches, i.e., one for 1,860 inhabitants, France is now at the top of the European ranking, ahead of Spain which until recently occupied the top spot.   Unfortunately, that’s nothing to be proud!   Since the early 2000s, bank branch attendance has… Continue reading

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Tackling Non-Performing Loans (NPLs): a crucial issue for banks

    The management of NPLs is a subject that will unfortunately be a hot topic for banks in the coming quarters. NPLs are indeed one of the main sources of value destruction for banks during economic and financial crises. During each crisis, banks’ levels of provisions for credit risk rise to high levels for… Continue reading

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Should retail banks be afraid of Coronavirus?

The health crisis that we have been experiencing since the beginning of the year has had and will have serious consequences on the activity of French companies. Retail banks are no exception to the rule: forced closure of branches and customer relations centres, difficulties in reaching advisers, a steep fall in consumer credit, postponement of… Continue reading

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